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Hackers used this information to launch "social engineering" attacks, impersonating support staff to trick users into transferring funds. The attackers reportedly demanded a $20 million ransom to keep the data private.
CEO Brian Armstrong revealed that cybercriminals bribed customer service agents located outside the U.S. to gain access to sensitive user data, including names and partial identification numbers.
While named (often confused with similar "Smart-" brands), this election technology company was involved in a high-profile legal scandal.
If you are referring to a different specific "Smartbase" company (such as a logistics, furniture, or construction firm), please provide a bit more or the industry it's in so I can find the exact report for you.
In May 2025, reports emerged of a significant security breach at Coinbase.