Automatically converts support requests from email , web forms , and API into easy-to-track tickets.
osTicket is a leading open-source customer support platform that provides a streamlined way to manage and organize support requests. It is designed to scale from small businesses to large enterprises by offering a robust set of tools for ticket automation, agent collaboration, and customer self-service. osticket features
Modern customers reach out via email, web forms, phone, and social media. One of osTicket’s strongest selling points is its ability to funnel all these disparate channels into a single, unified interface. Automatically converts support requests from email , web
Maintaining a high standard of service requires tracking response times and deadlines. Automatically converts support requests from email