Rolosa | Grupo

| Stakeholder | Sentiment | Highlights | |-------------|----------|------------| | | Generally positive (4/5) | Praise for on‑time delivery and after‑sales service; occasional concerns about price elasticity | | Employees | Mixed (3/5) | Strong camaraderie and job security, but requests for clearer career‑pathing and up‑skilling programs | | Suppliers | Positive (4/5) | Long‑term contracts and prompt payments; some note tight negotiation on raw‑material pricing | | Investors / Creditors | Cautiously optimistic (BBB‑/B‑) | Appreciation of disciplined debt management, but desire for higher ROIC | | Community / NGOs | Neutral to slightly negative (C‑) | Environmental groups have flagged water‑usage in agribusiness operations; the company is responding with a watershed‑management plan |

: Providing advanced cybersecurity, 24/7 monitoring, and immediate threat response to protect corporate infrastructure. grupo rolosa

: Rolosa is a recognized provider of PRTG Network Monitor by Paessler, allowing organizations to visualize their entire IT infrastructure in real-time. Partnerships and Future Focus ✘ Delays in delivery

: A knowledge platform (KB) that provides educational resources on topics like digital certificates, cybersecurity (e.g., malware analysis), and digital signatures in Costa Rica. Partnerships and Future Focus ✘ Customer service – Hard to reach representatives;

✘ Delays in delivery – Multiple reports of handover dates pushed back weeks or months. ✘ Poor after-sales service – Slow response to warranty issues, leaks, or electrical faults. ✘ Contract transparency – Some buyers mention unexpected fees or changes in terms. ✘ Customer service – Hard to reach representatives; lack of follow-through.