Microsoft Sharepoint Designer 2010

: Users could build automated workflows for tasks like IT service ticket management, document approvals, and task assignments without writing code.

While this allowed for incredible flexibility (adding a splash of color, hiding a field, embedding a script), it created a nightmare for upgrades. It was the classic trade-off: immediate gratification for the user versus long-term technical debt for the administrator. SPD 2010 was the enabler of this "shadow IT," empowering business units to build solutions that IT eventually had to maintain. microsoft sharepoint designer 2010