Nequi Block [new] Jun 2026

| ❌ Don’t | ✅ Do | | :--- | :--- | | Create a new Nequi account (it will be blocked for duplicate identity) | Wait or contact official support | | Pay someone on WhatsApp who claims they can “unblock” you | Only use the in-app chat or call from a Claro/Tigo/Movistar phone | | Keep trying wrong PINs | Check your PIN in your password manager or notes |

Nequi blocks usually fall into three categories: security protocols, administrative limits, or external legal requirements. nequi block

Since “block” can mean different things with Nequi (the popular Colombian digital wallet), this guide covers the three most common scenarios. | ❌ Don’t | ✅ Do | |

Nequi will never call or WhatsApp you asking for your PIN or verification codes. If someone does, it’s a scam. If someone does, it’s a scam

If you enter the wrong password three times, Nequi will block access for 5 minutes . A subsequent failure results in a 2-hour block . You can bypass this by selecting "Recover your password" (Recuperar tu clave) and completing the face recognition process.

: Voluntary blocks initiated via the website after losing a phone. How to Unblock Your Account