If you are trying to access live TV and your provider credentials aren't working, ensure your subscription includes CTV. If you have recently changed your cable package, it may take 24–48 hours for the system to update your permissions.
CTV is Canada’s home for hit television series, blockbuster movies, and breaking news. While you can watch CTV on your computer or mobile device via a web browser, the best viewing experience is often on the big screen in your living room. https//www.ctv.ca/activate
Here is your complete guide to activating CTV using the link. If you are trying to access live TV
You will be redirected to a sign-in page. https//www.ctv.ca/activate