Here’s a useful incident report template and troubleshooting guide for when blocks a webpage.

This allows access for that session only; the site will be blocked again upon your next visit. 2. Whitelisting via Endpoint Security Tools (Windows) To permanently allow a site on your local machine:

If a site is clearly safe but continues to be blocked for all users, you can submit a "False Positive" report directly to Bitdefender. They will analyze the URL and update their global database, usually within 24 to 48 hours.

If you believe the page is legitimate and you need to access it, you can try the following:

| Field | Details | |--------|---------| | | [YYYY-MM-DD HH:MM] | | User (if applicable) | [Name/ID] | | Device Hostname | [PC Name] | | Bitdefender Product | Endpoint Security Tools (version: [e.g., 7.8.3] ) | | Blocked URL | [Full URL] | | Bitdefender Block Reason (from pop-up or logs) | e.g., Malicious, Phishing, Suspicious, SSL mismatch |

The "Bitdefender Endpoint Security Tools blocked this page" message is triggered by the Network Attack Defense or Web Protection modules. Here are the most common reasons:

What is the listed on the block screen (e.g., Phishing, Malware, or Policy)? Is this happening on one specific site or many sites ?

Check for typos. Hackers often use "typosquatting" (e.g., g00gle.com instead of google.com) to trick users. If the URL looks strange, Bitdefender is doing its job—close the tab immediately. 2. Refresh and Clear Cache