A replacement card will typically arrive at your registered address within 3–7 working days .

Then I called you, and your agent said, and I quote: “We seem to have lost track of the card after dispatch.”

If you cannot access the app or online banking, call Santander's 24/7 dedicated lines. Calling from UK Calling from Abroad 0330 9 123 123 +44 1908 237 963 Credit Card 0330 9 123 123 +44 1512 648 725 Business Card 0330 123 9860 +44 1908 237 963

If you're looking for an interesting way to tell Santander that they lost your card (for example, if they mailed a replacement that never arrived, or they admitted to misplacing it internally), here’s a creative sample:

Once you have reported the card, review your recent transactions. If you see any activity you do not recognize, notify the Santander Fraud Team immediately. Lost, stolen or damaged cards | Santander UK