Lencioni narrates the audiobook himself. His tone shifts noticeably between the (characters Kathryn, Jeff, and Mikey) and the model overview section. In audio, the listener hears:

Lencioni’s model suggests that team failure isn't usually due to a lack of talent, but rather deep-rooted behavioral issues that stack on top of each other like a pyramid. The Five Dysfunctions of a Team by Patrick Lencioni

The team started to work on building trust by sharing their personal experiences, values, and goals. They practiced active listening and began to understand each other's strengths and weaknesses.