Every complaint filed through the CMS is assigned a unique tracking ID. You can enter this ID on the portal to see the current status of your inquiry and which officer is handling the case. Benefits of the Centralized System
Some key features of the Punjab Police CMS include:
Since every complaint is logged digitally, it cannot be "lost" or ignored by local officials. Higher authorities can monitor how long a case stays pending. Speed and Accessibility
The portal hosts a dedicated complaint section. Citizens can lodge complaints against police misconduct or regarding unresolved issues. This digital feedback loop allows the Inspector General of Police (IGP) to monitor performance across districts directly.
