PO Box 12987 is not a physical store or a customer walk-in center. Instead, it is a dedicated mail handling facility operated by Samsung Electronics in Ireland. Dublin has become a strategic European hub for many tech companies due to Ireland’s favorable business environment and membership in the EU. This PO box acts as a central collection point for product returns from multiple countries.

If you are shipping a device to PO Box 12987, keep the following in mind:

: Samsung explicitly states that you should not send any return products to this PO Box.

If you’ve recently unboxed a new Samsung Galaxy S24 Ultra or Galaxy A52s