– Even on the original computer, replacing components like the hard drive, motherboard, or sometimes even a BIOS update or Windows reinstall can change the hardware hash, triggering the mismatch.
The Sentinel runtime drivers or virtual device emulator files have become corrupted, outdated, or uninstalled.
| Step | Action | |------|--------| | 1 | – Download the latest Sentinel HASP/LDK drivers from SafeNet (now Thales) or from AutoData’s official support. | | 2 | Use the original installation PC – Plug the dongle back into the computer where AutoData was first installed and activated. | | 3 | Request a license reset – Contact AutoData technical support with your dongle serial number. They can remotely reset the hardware lock, allowing you to re-register the dongle on the current PC. | | 4 | Check dongle physically – Ensure the USB port works and the dongle’s LED (if any) lights up. Test on another PC to see if the error follows the dongle. | | 5 | Avoid Windows updates or hardware changes – If you get it working, freeze major updates until you’ve secured a license transfer from support. | – Even on the original computer, replacing components
– You moved the dongle to a different PC. AutoData’s older versions tie the license to a unique hardware ID (motherboard, CPU, or hard drive serial number). If the current PC’s hardware fingerprint differs from the one recorded when the dongle was first used, this error appears.
If your workshop relies on a virtual dongle emulator environment on modern operating systems like Windows 10 or 11, the virtual registry signature must match your PC. | | 2 | Use the original installation
The "hardware information does not match with your dongle" error can occur due to various reasons, including:
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Note: If you are using a legitimate, original Autodata dongle and none of these steps work, contact Autodata technical support directly, as your dongle may have a hardware failure and require replacement.