Encourage users to install the mobile app immediately. Configure the settings within the user profile to ensure "Simultaneous Ring" is active. This means when the desk phone rings, the user’s mobile app rings simultaneously.
Setup is not a one-time event; it is a living process. Once the system is live, you must establish a baseline for quality. vonage setup
If you experience any issues during setup or with your Vonage service, try: Encourage users to install the mobile app immediately