Tokyvideo 2002 ((link)) -

And somewhere in a server room in Shibuya, a fan spins for the last time, cooling a hard drive that still holds one final frame — your face, reflected in a dead monitor, eyes wide, mouthing words the microphone never caught.

原因: 時差のバグ (Time difference bug) tokyvideo 2002

Based on the context of "2002" and video platforms, it is most likely you are referring to (often styled as TOKYOPOP ), which was a dominant force in anime and manga culture in 2002. And somewhere in a server room in Shibuya,