^hot^ — Miradore Remote View

"When IT needs to help you, you'll receive a 'Remote view request' notification. Tap Allow. A red bar or notification will stay on your screen for the entire session. You can stop sharing anytime by tapping 'Stop' or closing the app."

| Problem | Solution | |---------|----------| | Remote View option grayed out | Check plan (Premium/Enterprise) & device platform | | User never gets prompt | Ensure Miradore Management app is running & notifications enabled | | Session starts but screen is black | iOS: user must start screen recording from control center; Android: grant overlay permission | | High latency | Check both networks; reduce device resolution if possible | | Session disconnects frequently | Firewall blocking WebSockets (port 443, wss://*.miradore.com) | miradore remote view

Admins can initiate sessions directly from the Miradore Management Portal : "When IT needs to help you, you'll receive