: Oracle officially provides technical support for Oracle products running on VMware in OCI and other supported computing environments.
VSupport is not an Oracle product but a provided by infrastructure vendors (e.g., VMware VSIP, Dell EMC VSolutions). It certifies specific combinations of:
: For technical issues with Oracle products themselves, use the Premier Support features in MOS, which include health checks and patch recommendations. New Employee IT Orientation.pdf - pdfcoffee.com
: Accessing vsupport requires two-factor authentication (2FA) and Oracle Single Sign-On (SSO) credentials to protect sensitive data. vsupport vs. My Oracle Support (MOS)
| Feature | Description | |---------|-------------| | | Pre-tested hardware/software stacks for Oracle Database & RAC. | | Oracle RAC on vSphere Support | Specific VSupport policies for clustering, storage fencing, and network latency. | | I/O Path & Storage Validation | Ensures Oracle ASM and Direct NFS work with underlying virtual storage. | | Performance & Scalability Limits | Defines maximum vCPUs, memory, and VMDK queues for Oracle workloads. | | Troubleshooting Toolkits | Scripts to validate Oracle kernel parameters, HugePages, and NUMA settings. |
Oracle's support ecosystem is primarily centered around the My Oracle Support (MOS) platform, which serves as the hub for all technical assistance, security patches, and proactive monitoring. Key Components of Oracle Support